Take a look at our most frequently asked questions and if you still have questions please contact us.

  • Where do you source your products?

    Every piece in the collection is hand-selected because it offers something unexpected—a mix of architectural integrity and refined beauty. My curation process is a search for the unexpected: where a heavy, hammered metal meets a delicate silhouette. I spend my time hunting for those rare, unexpected pieces that have the power to transform a classic silhouette into a signature look. 

    Once I have handpicked my favourites, I order a sample and personally wear and test each sample to ensure quality, durability, and versatility. f it doesn't pass my personal standards, it doesn't make the cut.

    In some cases, I’ll even alter a design to improve its function—like replacing traditional pins with high-strength magnets on our metal floral brooches to ensure they are both sturdy and garment-friendly.

  • What is your return policy?

    Because each piece is handpicked and our collection is highly curated, we have a specific approach to returns:

    We want you to love your find. If a piece doesn’t resonate, we accept returns for Store Credit (excluding the original shipping fee) within 14 days of delivery. Items must be in their original, unworn condition with all packaging intact. Return shipping costs are the responsibility of the customer.

    What if my order arrives damaged?

    In the rare event that a piece arrives damaged or isn't what you ordered, please contact us immediately with a photo of the item and the packaging. We’ll make it right.

    Can I change my order after it is placed?

    Send me an email via the contact form and I will see what I can do.

  • Where do you ship?

    The Brooch House currently ships to all provinces across Canada.

    At this time we are not able to ship to PO Boxes.

    Do you ship to the United Stated?

    We currently ship exclusively within Canada. We hope to offer international shipping, including to the US, in the near future so stay tuned!

    Do you ship to PO Boxes?

    Currently, we only ship to physical street addresses in Canada to ensure reliable delivery via our courier partners. We cannot deliver to PO Boxes, APO, or FPO addresses at this time.

    When can I expect my shipment?

    We believe in getting your new favourite piece to you as safely and quickly as possible. All orders are processed within 1-2 business days and delivered within 2-3 business days. Typically your order will arrive within 4 business days.

    What are the shipping costs?

    As a small, independent boutique, we don’t have the massive shipping volumes of big-box retailers, but we do have a unique advantage for our customers: Tax-Free Shopping. Because we are a small Canadian business, we do not currently collect GST/HST. In most cases, the tax you save more than covers the cost of shipping.

    • Canada: $4.99 Flat Rate. Delivery within 4 business days.

  • Do I need to pay sales tax?

    As a small, independent boutique, we don’t have the massive shipping volumes of big-box retailers, but we do have a unique advantage for our customers: Tax-Free Shopping. Because we are a small Canadian business, we do not currently collect GST/HST in Canada. In most cases, the tax you save more than covers the cost of shipping.

  • Are magnetic brooches safe to wear?

    Yes! Magnetic backings are a fantastic, pin-free way to style your clothes without leaving holes. However, because they are small and powerful, they require responsible handling.

    Please review our safety guidelines below:

    • Ingestion Hazard: Keep magnets strictly out of reach of children and pets. If swallowed, magnets can attract inside the body and cause severe internal injuries requiring immediate medical care.

    • Medical Devices: Magnets can interfere with pacemakers, defibrillators, or other medical implants. Keep them at a safe distance from these devices.

    • General Care: Handle your backing with care to prevent pinching fingers, and avoid dropping them on hard surfaces to prevent chipping.

    How do I care for my jewelry?

    To maintain the structural integrity and lustre of your jewelry, we recommend the Last On, First Off rule—make it the last thing you put on and the first thing you take off. A gentle buff with a soft cloth is all you need. Avoid contact with moisture, perfumes or lotions to keep them glowing.

  • My purchase is a gift, can I send a gift note?

    Absolutely, we are honoured that you have selected The Brooch House for your gift. If you are having a piece sent directly to your loved one, ensure you include their name and address in the shipping information and simply add your message in the gifting form at checkout. We will ensure your note is tucked into our signature packaging.

  • What currency are your prices in?

    All prices are listed in Canadian Dollars (CAD).

  • How can I contact you?

    Whether you have a question about a specific piece or want a styling tip, I’d love to hear from you. Please fill out our Contact Form and I will get back to you within 24–48 hours.