Take a look at our most frequently asked questions and if you still have questions please contact us.

  • Where do you source your products?

    Every piece in the collection is hand-selected because it offers something unexpected—a mix of architectural integrity and refined beauty. I spend my time hunting for those special pieces that have the power to transform a classic silhouette into a signature look. 

    Once I have handpicked my favourites, I order samples and personally wear and test each to ensure quality, durability, and versatility. If it doesn't pass my personal standards, it doesn't make the cut.

    In some cases, I’ll alter a design to improve its function—like replacing traditional pins with our signature high-strength magnets to ensure they are garment-friendly. I also love repurposing beautiful things to make them more wearable, like transforming a beautiful pair of earrings into a brooch.

  • What is your return policy?

    Because each piece is handpicked and our collection is highly curated, we have a specific approach to returns:

    • Canada: We want you to love your find. If a piece doesn’t resonate, we accept returns for Store Credit (excluding the original shipping fee) within 14 days of delivery. Items must be in their original, unworn condition with all packaging intact. Return shipping costs are the responsibility of the customer.

    • United States and Australia: All international orders are Final Sale. Due to the logistical complexities of cross-border shipping, we cannot accept returns or exchanges on orders shipped to the US or Australia.

    What if my order arrives damaged?

    In the rare event that a piece arrives damaged or isn't what you ordered, please contact us immediately with a photo of the item and the packaging. We’ll make it right.

    Can I change my order after it is placed?

    Send me an email, thebroochhouse@gmail.ca, within 12 hours of your order being placed and I will see what I can do.

  • Where do you ship?

    The Brooch House currently ships to all provinces in Canada, Australia and the contiguous United States.

    At this time we are not able to ship to PO Boxes.

    Note for US Customers: At this time, we are unable to ship to Alaska, Hawaii, U.S. Territories (PR, VI, GU, AS, MP), or APO/FPO/DPO addresses.

    Do you ship to PO Boxes?

    Currently, we only ship to physical street addresses in Canada and the contiguous United States to ensure reliable delivery via our courier partners. We cannot deliver to PO Boxes, APO, or FPO addresses at this time.

    When can I expect my shipment?

    We believe in getting your new favourite piece to you as safely and quickly as possible. All orders are processed within 1-2 business days.

    • Canada: Shipping 2–3 business days.

    • Contiguous US: Shipping 6–10 business days.

    • Australia: Shipping 8-14 business days

    What are the shipping costs?

    As a small, independent boutique, we don’t have the massive shipping volumes of big-box retailers, but we do have a unique advantage for our customers: Tax-Free Shopping. Because we are a small Canadian business, we do not currently collect sales tax in Canada or Australia or state sales tax in the US. In most cases, the tax you save helps offset the cost of shipping.

    • Canada: $6.99 CAD Flat Rate. Fully tracked shipping 2–3 business days.

    • Contiguous US: $12.99 CAD Flat Rate + Tariff and Import Fees. Fully tracked shipping 6–10 business days.

    • Australia: $24.99 CAD Flat Rate. Fully Tracked shipping 8-14 business days.

    The Brooch House is not liable for missing, stolen, or unretrieved packages once marked delivered by the carrier—including cases where packages are placed in parcel boxes, lockers, or community mailboxes without proper keys or access provided.

  • Do I need to pay sales tax?

    As a small, independent boutique, we don’t have the massive shipping volumes of big-box retailers, but we do have a unique advantage for our customers: Tax-Free Shopping. Because we are a small Canadian business, we do not currently collect sales tax in Canada or Australia or state sales tax in the US.

    I am ordering from the US, will I have to pay import duties or tariffs?

    Yes. Items entering the US are subject to import tariffs upon crossing the border and all applicable tariffs and import fees are calculated and collected directly at checkout. This ensures your package clears customs smoothly without unexpected bills upon delivery.

    • The Breakdown: These trade fees average approximately 30% of the item’s value. This cost will be automatically calculated and added right alongside our flat-rate $12.99 CAD shipping fee when you check out.

    I wish this weren't the case, but this upfront transparency ensures your new pieces arrive at your door with absolutely zero surprise fees or customs holding delays!

  • How do I care for my jewelry?

    To maintain the structural integrity and lustre of your jewelry, we recommend the Last On, First Off rule—make it the last thing you put on and the first thing you take off. A gentle buff with a soft cloth is all you need. Avoid contact with moisture, perfumes or lotions to keep them glowing.

  • My purchase is a gift, can I send a gift note?

    Absolutely, we are honoured that you have selected The Brooch House for your gift. If you are having a piece sent directly to your loved one, ensure you include their name and address in the shipping information and simply add your message in the gifting form at checkout. We will ensure your note is tucked into our signature packaging.

  • How can I contact you?

    Whether you have a question about a specific piece or want a styling tip, I’d love to hear from you. Please fill out our Contact Form and I will get back to you within 24–48 hours.